Respond is one of the largest housing associations in Ireland,
providing social housing and homeless services. Our vision is that
?_every family and individual in Ireland will have high-quality
housing as part of a vibrant and caring community?_. We are growing
rapidly in response to the housing crisis and are now looking for the
right person who has the passion and skills to help us realise our
vision.
ROLE: TENANT RELATIONS OFFICER
Location: DUBLIN / EAST
Reporting to: TENANT RELATIONS COORDINATOR
Terms: PERMANENT ? FULL TIME (MON TO FRI)
Salary: ?**APPLY ON THE WEBSITE**,**APPLY ON THE WEBSITE** -
?**APPLY ON THE WEBSITE**,**APPLY ON THE WEBSITE** DEPENDING ON
EXPERIENCE
Job Purpose: TO EFFECTIVELY CARRY OUT THE ROLE OF TENANT RELATIONS
OFFICER TO DELIVER QUALITY, TENANT FOCUSED SERVICES AND CONTRIBUTE TO
OVERALL SUCCESS OF THE TENANT RELATIONS TEAM.
CORE DUTIES AND RESPONSIBILITIES:
_ESTATE MANAGEMENT_
Ensure all our estates are safe and enjoyable places that our tenants
can rightly be proud of. This will be achieved by:-
* Regular estates visits and addressing any issues arising
* Carrying out regular estate inspections and regular monitoring of
neighbourhood service contracts including cleaning and gardening with
customers, contributing to drive up standards of all contractors.
* Engaging with local tenants and community groups, encouraging
active involvement and feedback as an integral part of the service.
* Effectively addressing any complaints of nuisance or anti-social
behaviour
_ALLOCATIONS_
Take responsibility for the effective letting of new homes and
re-letting of existing homes, ensuring new tenants have a positive
experience of moving into their new homes. You will achieve this by: -
* Timely and regular contact with the local authorities to request
nominations.
* Visiting prospective tenants prior to lettings; carrying out
accompanied viewings.
* Ensuring a smooth and effective ?sign-up? process for tenants.
* Keeping future tenants informed about the progress of the property
and any changes to the proposed move in date
* Completing follow up visits as required
_STAKEHOLDER ENGAGEMENT_
Represent Respond at external meetings and within the local
communities, offering a positive and strong representation of
Respond?s values in all that you do.
* Liaise with local authority staff and other local stakeholders to
ensure the continued integration of the Respond tenants into the wider
community.
* Develop links with the wider community network
_TENANT ENGAGEMENT_
Engage with individual tenants, tenant groups and other resident
groups to develop estate priorities as well as input and feedback on
Respond services by: -
* Developing opportunities and events for tenants to have their say
and be heard
* Working with tenants to identify and develop the priorities for
minor works and environmental improvements
* Effectively communicating with tenants on service developments and
other matters that are important to them
_TEAM WORKING_
Adopt a ?one team? approach to the delivery of services, working
closely with colleagues across the organisation to deliver services
that meet the needs of our tenants and communities. This will be
achieved by: -
* Working closely with Technical Service staff on the delivery of
repairs and other property related matters
* Working as part of Housing Services to deliver on team objectives,
supporting colleagues in your region, Customer Service Centre Staff,
Rent Officers etc.
* Liaising with support team staff to help them deliver on their own
priorities
_GENERAL_
* To provide a consistently outstanding service and making a real
difference to tenants? lives.
* Ensure properties are well presented and maintained in thriving
and well managed estates.
* Ensure all records relating to tenants are up to date and in
accordance with the requirements of the GDPR.
* Provide consistent and accurate updates and reports and ensure
your co-ordinator is kept updated on all issues in your area.
* Report any issues of concern relating to tenants.
* Ensure a safe environment and implement all health and safety
requirements.
* Consistently document compliance with Respond?s reporting
systems including Active H, Quality system etc.
* Any other relevant duties that may be assigned from time to time
PERSON SPECIFICATION:
_QUALIFICATIONS_
* 3rd level qualification or equivalent in housing, tenant
management, property management or other relevant discipline
desirable.
_EXPERIENCE_
* Demonstrable experience of customer services, relationship
management and dispute resolution.
* Hands on experience of the social housing tenancy services
including assessments, voids, allocations, anti-social behaviour and
tenancy support
* Use of IT based management systems and good experience of standard
Microsoft packages
_SKILLS/ BEHAVIOURS_
* Empathetic and reflective in practice
* Strong customer service
* Good oral and written communication skills, including: meeting
chairmanship; report writing; minute writing, and presentations.
* Good organisational, planning and problem solving skills.
* Analytical; and comfortable with interpreting data
* Leadership Capability and influencing skills.
* Open to learning and development opportunities
* Able to work unsupervised and work with integrity
* Results focussed.
PLEASE SEND A CV AND A COVERING LETTER TO?**APPLY ON THE
WEBSITE**?BEFORE THE CLOSE OF BUSINESS MARCH 1ST
We need : English (Good)
Type: Permanent
Payment:
Category: Others
